Privacy Policy
Effective 9 October 2026
BIA Nutrition ("BIA", "we", "us") provides online nutrition and fitness coaching. This policy explains what information we collect when you visit bianutrition.com, message us on social media, or work with us as a client, and what we do with it.
Information we collect
Information you give us. When you fill in a form on our site (a quiz, a guide download, a coaching application, a check-in), book a call, or sign up for coaching, we collect what you enter: your name, email address, phone number, and the answers you give about your goals, training, nutrition, lifestyle and health history.
Information from your use of the site. Like most websites we receive standard technical data such as your IP address, browser type, pages viewed and the link that brought you here. We use cookies and similar tools for site analytics and to measure our advertising. You can block cookies in your browser; the site still works.
Information from messaging platforms. When you message a BIA Nutrition account on Instagram or another platform, that platform sends us your message and basic profile details. See "Instagram messages" below.
Payment information. Payments are processed by our payment providers. We receive confirmation of the payment and the last four digits of the card, never the full card number.
How we use it
- To answer your questions and follow up when you asked us to.
- To deliver coaching: build your plan, track your check-ins, and keep your coach and our team in sync.
- To run our business: billing, scheduling calls, support, record keeping.
- To improve the site and our content, using aggregated analytics.
- To show you relevant ads and measure them, where you have allowed that in your browser or on the ad platform.
We do not sell your personal information.
Instagram messages
When you send a direct message to a BIA Nutrition Instagram account, Meta delivers that message to our internal coaching dashboard through the Instagram API. We use it to read and answer your message, keep track of the conversation, and follow up with you about coaching if you asked us to.
What we receive: your Instagram username and display name, your profile picture, whether you follow us, the text of the messages you send us and we send you, the time they were sent, and the type of any attachment (photo, voice note, video). We also receive which ad, post, story or keyword started the conversation when Instagram tells us. We do not receive your password, your other conversations, or anything from your account beyond the messages you exchange with us.
Where it lives: in our dashboard database hosted on Neon (Postgres, United States) behind Cloudflare, and in the Instagram app itself. Access is limited to BIA Nutrition staff with a dashboard login. We may use an AI service to sort conversations by stage (for example, "asked about pricing"); message text sent for that purpose is not used to train AI models.
How long: for as long as the conversation is useful to coaching you or answering you, and in any case no longer than three years after the last message, unless you ask us to remove it sooner.
Sharing: we do not sell your messages or profile information and we do not share them with anyone outside BIA Nutrition and the service providers named above, who process them only for us.
Who we share information with
Service providers that run parts of our business for us, under agreements that limit what they can do with your data: website hosting, form and quiz tools, our CRM and email and text messaging service, scheduling, payment processing, cloud storage, and the AI service described above. We may also share information when the law requires it, or to protect our rights or someone's safety.
How long we keep it
Client records for the length of your coaching plus the period our accounting and legal obligations require. Form submissions and conversations as described above. Analytics data in aggregated form.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can unsubscribe from marketing emails with the link in any email, and reply STOP to end text messages. Depending on where you live you may have additional rights under local privacy law; we honour requests from anyone regardless of location.
Deleting your data
To have your information removed, including your Instagram messages and profile details held in the BIA dashboard, email support@bianutrition.com and include the email address or Instagram username you used with us, or send the request as a DM to the BIA account. We will confirm, remove your information from our systems within 30 days, and reply when it is done. We keep only what the law requires us to keep (for example, invoices). Messages still visible in the Instagram app are governed by Meta's own policies and can be deleted there.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will update the date at the top. Material changes to how we use information already collected will be announced by email to clients.
Contact
BIA Nutrition support@bianutrition.com